How do I claim warranty service or get support?
If there is any problem, please first check the user manual’s troubleshooting section. For assistance, contact our after-sales team with the machine model and serial number. We will assess and advise next steps (remote diagnosis or sending parts). We keep records of every sale, so warranty claims are straightforward. Customer support emails and phone numbers […]
What technical support is available after purchase?
Ruiwang offers lifelong technical support. Whether it’s help with installation, troubleshooting a fault code, or optimizing system performance, our engineers are available. Support channels include email, phone, or online chat. We also have diagnostic guides: many units display fault codes on their control panel to pinpoint issues (e.g. sensor fault, high pressure, fan fault). If […]
What warranty do you offer on Ruiwang dehumidifiers?
We provide a 12-month warranty on all new equipment. During this period, any manufacturing defects will be repaired at no charge and defective parts replaced for free. The warranty covers the major components (compressor, fan motor, control unit, etc.) but excludes user-damage or consumables. Extended warranties (e.g. 18 or 24 months) can be negotiated for […]
Can you provide trade documents like invoices, certificate of origin, etc.?
Yes. Along with the shipment, we provide all standard export documents: Commercial Invoice, Packing List, and Bill of Lading (for FOB orders). If required, we can also supply Certificate of Origin, CE Declaration, or other certificates (payment of any necessary fees assumed by buyer). For some countries, we assist with consular invoices or CIQ customs […]
How are the machines packed to ensure safe delivery?
Each dehumidifier is tightly fastened on a wooden pallet or inside a heavy-duty plywood case, then placed in a double-wall carton box. Vulnerable parts are packed with foam and plastic wrap. The packaging is designed for long-distance sea shipping – it is waterproof and shock-absorbent. We have experience shipping to all climates and conditions. If […]
What is the MOQ of your dehumidifier?
Our MOQ for in-stock dehumidifiers is 1 unit. For customized orders, the MOQ is 50 units.
