How do I claim warranty service or get support?
If there is any problem, please first check the user manual’s troubleshooting section. For assistance, contact our after-sales team with the machine model and serial number. We will assess and advise next steps (remote diagnosis or sending parts). We keep records of every sale, so warranty claims are straightforward. Customer support emails and phone numbers […]
What technical support is available after purchase?
Ruiwang offers lifelong technical support. Whether it’s help with installation, troubleshooting a fault code, or optimizing system performance, our engineers are available. Support channels include email, phone, or online chat. We also have diagnostic guides: many units display fault codes on their control panel to pinpoint issues (e.g. sensor fault, high pressure, fan fault). If […]
What warranty do you offer on Ruiwang dehumidifiers?
We provide a 12-month warranty on all new equipment. During this period, any manufacturing defects will be repaired at no charge and defective parts replaced for free. The warranty covers the major components (compressor, fan motor, control unit, etc.) but excludes user-damage or consumables. Extended warranties (e.g. 18 or 24 months) can be negotiated for […]
Can you provide trade documents like invoices, certificate of origin, etc.?
Yes. Along with the shipment, we provide all standard export documents: Commercial Invoice, Packing List, and Bill of Lading (for FOB orders). If required, we can also supply Certificate of Origin, CE Declaration, or other certificates (payment of any necessary fees assumed by buyer). For some countries, we assist with consular invoices or CIQ customs […]
Do you provide installation guidance or technical support during setup?
Yes, comprehensive support is part of our service. Each machine comes with an instruction manual covering setup, electrical connection, operating procedures and safety. For large or complex installations, we can provide additional help: our experienced engineers can give remote support (phone, email, video call) during commissioning. If special tools or pre-assembly checks are needed, we […]
Can I get disctount for different quantity?
Yes, our product has tiered pricing, and our sales team will provide a suitable discount based on the quantity you purchase.
