Can you provide trade documents like invoices, certificate of origin, etc.?
Yes. Along with the shipment, we provide all standard export documents: Commercial Invoice, Packing List, and Bill of Lading (for FOB orders). If required, we can also supply Certificate of Origin, CE Declaration, or other certificates (payment of any necessary fees assumed by buyer). For some countries, we assist with consular invoices or CIQ customs […]
How are the machines packed to ensure safe delivery?
Each dehumidifier is tightly fastened on a wooden pallet or inside a heavy-duty plywood case, then placed in a double-wall carton box. Vulnerable parts are packed with foam and plastic wrap. The packaging is designed for long-distance sea shipping – it is waterproof and shock-absorbent. We have experience shipping to all climates and conditions. If […]
Do you provide installation guidance or technical support during setup?
Yes, comprehensive support is part of our service. Each machine comes with an instruction manual covering setup, electrical connection, operating procedures and safety. For large or complex installations, we can provide additional help: our experienced engineers can give remote support (phone, email, video call) during commissioning. If special tools or pre-assembly checks are needed, we […]
What are the typical specifications for your dehumidifiers (capacity, power, etc.)?
Ruiwang offers a wide range of models. For example, commercial wheel dehumidifiers range from about 60 L/day up to 158 L/day (at 30°C, 80% RH) with corresponding power from ~850 W up to 2600 W. Larger industrial units (ceiling or cartridge type) cover 7–20 kg/h (about 168–488 L/day) with power up to 15 kW. Voltage […]
Can Rinwang provide OEM/ODM services or product customization?
Yes. Rinwang offers full OEM/ODM customization to meet clients’ requirements. We can customize product appearance (colors, logos), control panels, packaging, and even adapt technical parameters (such as voltage, controls or performance) for your market. Typical custom-logo or custom-packaging orders start at around 50 units. For new designs or major changes, we work from your drawings […]
Can I request samples, and do you provide them free of charge?
Yes, sample orders are welcome. We usually require payment for sample units and shipping, but sample fees may be refunded or waived when a confirmed bulk order follows. In industry practice, sample lead time is about 7–10 days (domestic) or 15–20 days (international) for small orders. Please inquire about sample availability; we can arrange shipment […]
